In a brief GOV.UK notice, the CAC states that all applications and complaints should in the first instance be submitted electronically to enquiries@cac.gov.uk. The notice is procedural in character and sets out the expected route for initial submission rather than indicating any wider change to the relevant legal framework.
For parties engaging with the CAC, the immediate point is practical rather than substantive. Material intended to begin a case or raise a complaint is expected to be sent by email at the outset, giving the body a single stated channel for receipt.
That matters because submission method can affect administration, record-keeping and the clarity of first contact. An electronic route creates a clear sent record and may help reduce avoidable delay where parties need confirmation that documents have been lodged.
The notice also implies that organisations and representatives dealing with CAC matters should review their internal handling processes. Template correspondence, delegated responsibilities and document management arrangements may need to reflect the stated expectation that initial submissions are made electronically.
Equally, the text does not announce any change to thresholds, deadlines, evidential standards or remedies. On the published wording, this is not a policy development notice but a case intake instruction focused on how applications and complaints should reach the CAC.
Taken on its own terms, the update is narrow but operationally relevant. The GOV.UK message is concise: applications and complaints to the CAC should be submitted electronically first, using enquiries@cac.gov.uk.