A GOV.UK notice from the CAC states that all applications and complaints should first be submitted electronically to enquiries@cac.gov.uk. The published instruction is tightly drawn and deals with the method of submission rather than any wider change to process or eligibility.
In practical terms, the notice sets email as the stated route for initial contact on both applications and complaints. For parties preparing to engage with the CAC, that means the opening step is expected to take place electronically rather than through a paper-first approach.
The wording is notable for its simplicity. It does not announce a new rule test, a revised timetable or any change to the substance of how matters are considered. On the face of the GOV.UK text, the update is administrative and limited to how material should be lodged at the outset.
That still carries operational significance. Where organisations, representatives or individual applicants have internal procedures built around post or mixed channels, those arrangements may now need to be aligned with the electronic instruction so that first submissions are sent to the correct address.
Electronic filing can also provide a clearer record of when material was sent and what was attached. While the notice does not expand on evidential requirements, an email-first route gives parties a straightforward timestamped trail for the initial submission stage.
As published, the announcement is brief and procedural. Its immediate effect is to remove uncertainty over the opening channel: applications and complaints to the CAC should first be sent electronically to enquiries@cac.gov.uk, according to the GOV.UK notice.