In a brief procedural notice published on GOV.UK, the CAC said all applications and complaints should first be submitted electronically to enquiries@cac.gov.uk. The wording is narrow, but it gives readers a clear instruction on the channel the body expects parties to use at the start of the process.
The update does not announce a change to statutory criteria, case-handling powers or the substance of any CAC process. Its purpose is administrative: to direct incoming applications and complaints to a single electronic contact point.
For employers, trade unions, representatives and other parties engaging with the CAC, the practical point is straightforward. Initial submissions should go by email, which means documents intended to open a case or raise a complaint should be prepared for electronic transmission rather than sent by post in the first instance.
Because the GOV.UK notice is limited to one instruction, it does not set out revised forms, new deadlines or any separate evidential requirements. Parties therefore still need to ensure that any submission is complete, sent on time and aligned with the relevant procedural rules applying to the matter in question.
That makes this a service update rather than a wider policy development. Even so, procedural clarity matters in bodies handling formal applications and complaints, particularly where receipt dates, case triage and early correspondence can affect how quickly a matter moves forward.
For Policy Wire readers, the significance is modest but practical. The CAC has used GOV.UK to confirm that applications and complaints should first be sent electronically to enquiries@cac.gov.uk, offering a clearer filing route without signalling any broader regulatory change.